Frequently asked questions

Answers for professional venues

Find clear, direct answers to common questions about our igloo rental services, operations, and support for business environments.

Who do you work with?

We support restaurants, hotels, breweries, corporate offices, campuses, and managed event venues. Our team is equipped for professional environments with strict operational standards.

What areas do you serve?

We operate throughout Long Island and New York City, with a focus on Manhattan, Brooklyn, select Queens, the Hamptons, and the Gold Coast.

Are you licensed and insured?

Yes. We are fully licensed and insured to meet the requirements of commercial venues and event planners. Documentation is available upon request.

How do you handle installation?

Our team manages all setup and breakdown. We coordinate with venue staff to ensure safe, efficient installation that meets operational guidelines.

What is your lead time?

We accommodate tight timelines and last-minute requests whenever possible. Early inquiries are recommended for best availability.

What support do you provide during rentals?

We offer responsive support throughout the rental period, including on-site troubleshooting and clear communication from delivery to removal.